Shipping policy

Shipping

We offer complimentary delivery for all online orders in the UK and do not currently accept any international online orders. Please allow three working days for us to dispatch your order or up to seven working days for engraved orders; unless otherwise stipulated on the product page selected.

Bespoke or commissioned orders may take longer to dispatch, but the time duration will be quoted to you prior to you making payment. Should we not be able to fulfil our promise, we will notify you immediately and return your payment in full.

Your order will be dispatched by Royal Mail Special Delivery Monday – Thursday and will arrive the next working day. A signature will be required upon receipt of the delivery. This excludes Saturdays and bank holidays. We do not offer a same day delivery service but if it is urgent please contact us by email on sales@gemshattongarden.com or call us on 020 7831 0505/ 020 7242 4325.